Refund and Returns Policy
Overview
At TheMarbleMania, we take pride in the quality and craftsmanship of our products. However, if you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy.
Returns:
- You have 7 days from the date of delivery to return your item(s).
- To be eligible for a return, the item(s) must be unused, in their original condition, and in the original packaging.
- Please include the receipt or proof of purchase with your return.
Exchanges:
- If you wish to exchange your item(s), please contact us within 7 days of delivery.
- Exchanges are subject to product availability. If the desired item is not available, we will issue a refund or store credit.
Process:
- Contact our customer service team at [your email address or phone number] to initiate a return or exchange.
- Our team will provide you with a return authorization and instructions on how to send your item(s) back.
- Once we receive and inspect the returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method and may take a few business days to reflect in your account.
Please Note:
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Thank you for shopping with TheMarbleMania. We appreciate your business and are committed to ensuring your satisfaction. If you have any questions, please don’t hesitate to contact us.