Terms and Conditions

1. General Information
These Terms and Conditions apply to all purchases made from TheMarbleMania. By placing an order, you agree to be bound by these Terms and Conditions.

2. Purchasing
– All orders are subject to availability.
– Prices for our products are subject to change without notice.
– We reserve the right to refuse or cancel any order for any reason at our discretion.

 3. Refund Policy
– Refunds are available within 30 days of purchase.
– To be eligible for a refund, the item must be unused and in the same condition that you received it, including the original packaging.
– Proof of purchase is required to process a refund.
– To initiate a refund, please contact our customer service team at [email address].
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

 4. Replacement Policy
– Replacements are available for items that arrive damaged or defective.
– To request a replacement, please contact our customer service team within 7 days of receiving your order at [email address].
– Please provide your order number and a description of the issue, along with photos if possible.
– Once your replacement request is approved, we will send you a new item at no additional cost.

5. Care Instructions
– Marble is a natural stone and requires proper care to maintain its beauty.
– Clean marble products with a soft, damp cloth. Avoid using harsh chemicals or abrasive cleaners.
– Do not place hot items directly on marble surfaces to prevent damage.
– Use coasters and trivets to protect marble from stains and scratches.
– For products like the Marble Butter Keeper, ensure it is cleaned regularly and kept dry when not in use to maintain its condition.

6. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:

Email: support@themarblemania.com
Phone: 03358173494

Thank you for choosing TheMarbleMania. We appreciate your business and are committed to providing you with the finest marble products and exceptional customer service.